@2018 Phoenix Dolls 

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Customer Service:

About us

We are a small company from the UK consisting of a mother and son team. (Lucille and Sam Faulkner) We started designing dolls in February of 2017. Since then we set up this website and store front to sell our work. Although this started out as a bit of fun we're fully committed to making this company work and pride ourselves on our high quality work and unique designs. Be sure to check out our blog to see whats new or coming soon from Phoenix Dolls.

 

If you have any questions or concerns about or products please feel free to use the "contact us" and we'll try to get back to you as soon as possible

Shipping

Policy

Phoenix Dolls Is not responsible for damaged or loss of goods during transit. All our shipping methods are with insurance only

Products will be, when in stock, and after payment is received by Phoenix Dolls Shipped in around a week after order, The shipping service is royal mail, this will be handed off to an international delivery service of royal mails choice.

If your products not in stock please allow up to 2-6 weeks for us to restock your item and ship it to you. We try to keep a reserve of stock so this doesn't happen.

Please feel free to contact us if you have any concerns about your order

Returns

If your items from Phoenix dolls are damaged when you receive them then you need to contact Phoenix dolls with in 14 days with order number, date of receiving and photographs of your damaged item.

Contact Us

 
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